setan Privacy Policy
This page describes what we collect when you use setan and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or place a wager on setan, you share personal information with us. We explain exactly what we collect, why we collect it, who has access to it, and how long we keep it.
Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. We do not sell your data to third parties. We use your information only to operate setan, process your transactions, verify your identity, and communicate with you about your account. If you have questions about how we handle your data, our support team can answer them.
By using setan, you consent to the data practices described in this policy. If you do not agree with how we handle your data, do not create an account.
What data we collect on setan
We collect different types of data depending on how you use setan. When you sign up, we collect your name, email address, phone number, and date of birth. We use this information to create your account and verify your identity. Before your first withdrawal, we ask for government-issued identification (passport, driver's licence, or national ID card). We collect this to comply with anti-money-laundering regulations and to prevent fraud.
When you deposit or withdraw funds on setan, we collect transaction data—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status. We keep this data to process your transactions, reconcile your account, and detect suspicious activity. We also collect your IP address, device type, and browser information when you log in. This helps us protect your account from unauthorised access.
When you place a wager on setan—whether on Liga 1, Piala AFF, live-dealer games, slots, or esports markets—we record the bet details: the market, the amount, the odds, and the outcome. We use this data to settle your bets, calculate your loyalty points, and determine your tier status. We also collect information about your interactions with our platform: pages you visit, games you play, and how long you spend on each section. This helps us improve setan and personalise your experience.
- Account data
- Name, email, phone, date of birth, government ID (collected before first withdrawal).
- Transaction data
- Deposits, withdrawals, payment method, amounts, dates, and transaction status.
- Betting data
- Wagers placed, markets, odds, outcomes, and loyalty points earned.
- Technical data
- IP address, device type, browser, login times, and platform usage patterns.
How we use your data on setan
We use your data to operate setan and provide you with our services. We process your deposits and withdrawals, settle your bets, and calculate your loyalty rewards. We verify your identity to comply with regulatory requirements and to prevent fraud. We use your contact information to send you account notifications, promotional offers, and support responses.
We analyse your usage patterns to improve setan. For example, if we notice that many users in Jakarta struggle to find a particular game, we may reorganise our menu. We use your data to personalise your experience—for instance, showing you markets relevant to your interests (Liga 1, Piala Indonesia, Piala AFF, or esports). We also use your data to detect and prevent fraud, money laundering, and other illegal activity.
We do not use your data for purposes other than those listed above without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We share your data only with payment processors (mobile banking, local payment, online payment, etc.) to process your transactions, and with regulatory authorities if required by law.
We collect only the data we need to operate setan. We do not sell it. We protect it with encryption and access controls.
Data protection and your rights on setan
We store your data on secure servers protected by encryption, firewalls, and access controls. Our servers may be located outside your jurisdiction; by using setan, you consent to your data being transferred to and stored in other countries. We limit access to your data to setan employees and contractors who need it to operate the platform. All staff members sign confidentiality agreements.
We keep your data for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with regulatory requirements and to resolve any disputes. After that period, we delete or anonymise your data. If you request deletion of your data before the retention period expires, we may be unable to comply if doing so would violate regulatory requirements.
You have the right to access your data. Log into your setan account and view your profile, transaction history, and betting records. You have the right to correct inaccurate data—contact our support team to update your information. You have the right to request deletion of your data, subject to regulatory retention requirements. You have the right to object to certain uses of your data, such as marketing communications. To exercise any of these rights, contact our support team.
Cookies and tracking on setan
We use cookies to remember your login information, preferences, and activity on setan. Cookies are small files stored on your device. They help us provide a seamless experience—for example, keeping you logged in across sessions. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).
We also use analytics tools to track how users interact with setan. These tools collect data about which pages you visit, how long you stay, and which games you play. This data helps us understand user behaviour and improve setan. You can disable cookies in your browser settings, but doing so may limit your ability to use setan fully.
Third-party processors and data sharing
We work with third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, those payment providers collect and process your payment information. We do not store your full card or bank account details; the payment provider handles this. We receive only a confirmation token from the payment provider.
We may share your data with regulatory authorities, law enforcement, or other government agencies if required by law or if we believe it is necessary to protect the security of setan or the rights of our users. We do not share your data with third parties for marketing purposes. We do not sell your data.
Contact us about privacy on setan
If you have questions about our privacy practices, contact our support team via email or live chat. We respond to privacy inquiries within 24 hours on weekdays. If you believe we have mishandled your data or violated this policy, you may file a complaint with our management team or with the data protection authority in your jurisdiction.
We may update this privacy policy from time to time. Changes take effect immediately upon posting to our website. Your continued use of setan after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.